Shipping policy
Shipping Policy
How long will it take to receive my order?
Shipping times vary depending on location and dates. As a guide, orders are prepared and shipped the next business day. Shipping times are 2-3 business days in Spain, 2-10 business days in Europe, and 4-15 business days in other countries.
In the United States, shipping times are 2-5 business days.
International shipments may experience delays due to customs clearance.
During peak periods such as Black Friday or Christmas, orders may take longer than usual due to high shipment volume.
You can check the status of your order by clicking here and entering the destination country, zip code, and the tracking number. You will find this number in the email we send once the order is delivered to the carrier.
Delays may occur for reasons beyond Toni Pons' control, such as shipments with customs clearance. If this is your case, we recommend that you contact the courier company directly to track your order.
Who is responsible for shipping costs?
Shipping costs vary depending on the shipping address. Shipping costs are free for Spain (mainland and the Balearic Islands). For shipments to Portugal, Italy,Germany, Belgium, France, and the Netherlands, shipping is free for purchases over €99.
For the United States, all shipments cost $20.
For all other countries, shipping costs will be the customer's responsibility.
Who pays import duties in my country?
In Spain and other European Union countries, shipments are not subject to any additional customs fees. Some countries require import duties for products. Customs fees are the customer's responsibility.
For any questions, please contact us at info@tonipons.com