Shipping policy
Shipping Policy
Shipping to Spain is free of charge. Shipping times are between 24h-48h working hours approximately. You will receive an email with tracking information.
Free shipping in France, Italy, Germany, Belgium, Holland and Portugal for orders over 50€. For the rest of the countries, shipping costs will be paid by the customer. Delivery times are approximately 4 to 6 working days for European Union countries. For other countries outside the European Union, delivery times may vary between 5 and 10 working days. You will receive an email with tracking information.
Returns and exchanges
- 15 calendar days from the date of receipt of the order.
- Free returns in official stores.
- The shipping cost of the package will be charged to the customer.
How long will it take to receive my order?
TONI PONS manages shipments through MAERSK. Your order will be prepared and shipped on the next business day. The shipping times are, in working days, between 2-5 days for Spanish territory, 4-10 days for European territory and between 6-15 days for international shipments. We will send you an email when your package has left our facilities, in this email you will find the tracking number of your order. There may be delays for reasons beyond the control of TONI PONS, if this is your case, you can contact directly with the courier company with the tracking number.
MAERSK is a transport operator that works, among others, with ZELERIS, DHL, COLIS PRIVÉ and other local operators.
An attempt will be made to deliver the package to the address indicated up to 2 times, if unsuccessful, it is possible to deposit your package at an ACCES POINT for you to pick it up, or it will be returned.
The products will be shipped to the address you have indicated in your order, it is vital that you indicate your exact and complete shipping address when filling in the customer data because with a wrong shipping address we can not deliver your order, returning the order to our facilities for this reason will involve extra costs at your expense.
The customer must undertake to give the exact address and to facilitate the delivery of the order, failure by the customer of this obligation will exempt TONI PONS from any responsibility for the delay or impossibility in the delivery of the order requested.
If any problem arises during the shipping process of your order we will contact you to inform you.
Who is responsible for the shipping costs?
Shipping costs are not included in the prices provided on the website, but if they are shown before finalizing the purchase, the cost will vary depending on the shipping address of each order. Shipping costs are free of charge for the Spanish peninsula and Balearic Islands and the United States. For shipments from Portugal, Germany, Belgium, France, Holland and Italy, if the purchase is over 50€ shipping costs are free. For the rest of the countries the shipping costs will be paid by the customer.
Who pays the entry tariffs in my country?
In Spanish territory and countries of the European Union shipments are not subject to any extra cost for customs duties. Some countries require the payment of tariffs for the entry of products. Customs duties are paid by the customer.